Ahmed Got Timezone-Aligned Support and Stability
Ahmed had the skills but struggled to find remote jobs that matched his availability. Pivot X placed him with a U.S.-based support team with structured hours.
100%
Role Aligned
100%
Response Rate
5.0
Rated
Introduction
Ahmed had years of experience in customer support but found it difficult to get hired by international companies due to time zone conflicts and application drop-offs.
Challenges
- Couldn’t find roles matching his availability
- Rejected without interviews despite relevant experience
- Wanted to work with a stable, international brand
Solutions
Pivot X matched Ahmed with a global logistics firm needing customer support during U.S. hours. His experience and shift availability made him a perfect fit.
Project Results
- Seamless onboarding into the client’s CRM and ticketing system
- Became a top support agent within his first 30 days
- Continues to receive praise for responsiveness and tone