27 Persian Kitchens, One Seamless System: How Pivot X Transformed a Restaurant Chain's Staffing Nationwide
See how Pivot X helped a Persian restaurant chain streamline hiring and HR across 27 branches, with 100+ staff placed, a 41% drop in turnover, and a centralized system managed by remote operations managers.
The Client:
A fast-growing Persian restaurant group with 27 locations across the U.S., ranging from counter-service to full-service dining. They were juggling inconsistent hiring, high staff turnover, and a lack of centralized management. Leadership needed an infrastructure overhaul—without losing the cultural soul of the business.
The Challenge:
- Every location hired independently with varying quality
- Staff no-shows and retention issues due to weak vetting
- No centralized payroll or scheduling tools
- Operations managers stretched thin across too many branches
They needed a long-term partner who understood the demands of the foodservice industry, could scale staffing quickly, and ensure cultural alignment for a brand rooted in hospitality and Persian excellence.
Our Process:
Step 1: Centralized Staffing System Setup
We launched Membership Staffing to allow unlimited recruitment requests across all 27 locations, with candidate replacements guaranteed in under 72 hours. Roles ranged from front-of-house to kitchen and management staff.
Step 2: Overseas Ops Managers Embedded
Two remote Operations Managers were assigned to oversee:
- Payroll across all branches
- Scheduling optimization
- Staff performance tracking and issue resolution
Step 3: Tailored Vetting & Hiring Pipelines
We created dedicated funnels for each role. All applicants were vetted for:
- Cultural fit and hospitality mindset
- Language skills where needed
- Food service experience specific to Persian cuisine
Step 4: Weekly Reporting + Full HR Support
From onboarding to policy creation, we handled full HR for all staff. Weekly reports covering labor costs, turnover, hiring metrics, and location-specific issues were shared with the executive team.
The Results:
- 27 locations unified under a single hiring and HR platform
- 100+ staff hired in <72 hours per request
- Admin workload cut by 75%
- Employee turnover dropped by 41%
Key KPIs:
- Time-to-Hire: 2.3 days avg
- Turnover Reduction: 41%
- Hours Saved on Admin Weekly: 30+
- Number of Hires: 100+ roles placed
Client Quote:“Persian hospitality is hard to replicate at scale, but Pivot X helped us do just that. Every hire felt handpicked, and now our entire back office runs like a dream.”
