Sales Representative | B2B Account Manager

At Pivot X, we serve as a strategic talent hub and back-office engine for U.S. companies. We provide top-tier HR outsourcing, team building, and workforce management.

Position Overview

We are seeking a motivated and results-driven Sales Representative & Account Manager to join our team. This position is ideal for someone with a passion for sales, a proactive attitude, and the ability to excel in a team-oriented atmosphere. As we grow our product line, you’ll have unparalleled opportunities to contribute to the company’s success and advance your career.

Key Responsibilities

• Market Mastery: Develop and maintain in-depth knowledge of the client industry, competitive landscape, and product offerings to effectively educate and sell to clients.
• Daily Outreach: Conduct high-volume daily phone calls using the company’s phone system to build relationships, pitch products, and close sales with smoke shop owners and distributors.
• Email Campaigns: Send well-crafted daily emails to prospective clients, including the product catalog, order forms, and promotional materials.
• Sales Pipeline Management: Utilize a provided leads list to execute targeted outreach campaigns, ensuring consistent follow-up and relationship building.
• Payment Coordination: Facilitate seamless payment processes and collaborate with the Miami warehouse team to ensure accurate order fulfillment and timely shipping.
• Customer Success: Provide post-purchase support by tracking shipments, gathering product feedback, addressing concerns, and managing refills to maintain high customer satisfaction.
• Process Improvement: Continuously refine sales workflows, pitches, and outreach strategies based on feedback, metrics, and industry trends.
• Collaboration: Participate in daily team calls to share progress, insights, and ideas while staying updated on new product developments.
• CRM Reporting: Accurately track and document sales activities, customer interactions, and account statuses using CRM tools.
• Strategic Contribution: Collaborate with sales and marketing teams to identify new opportunities, enhance offerings, and implement creative strategies for growth.
• Exceptional Service: Act as a brand ambassador by providing exceptional customer service, resolving issues, and ensuring a positive experience at every touchpoint.

Qualifications

• Fluent in English, with excellent communication skills (Must have).
• Bachelor's degree in Marketing, Communications, or a related field (Nice to have).
• Proven experience as a Sales Representative, Account Manager, or in a similar sales role, preferably in the vaping, or consumer goods industry.
• Comfortable managing high call volumes and nurturing customer relationships.
• A proactive, results-oriented mindset with the resilience to handle objections and rejection.
• Exceptional organizational skills with the ability to manage multiple tasks and priorities effectively.
• Proficiency in using phone systems and CRM software to manage sales pipelines and track activities.
• Creativity and adaptability to propose innovative sales strategies and process improvements.
• Eagerness to learn and grow through feedback, training, and collaboration.
• Team player with a collaborative spirit and a passion for contributing to shared goals in a fast-paced environment.

Why Join us?

• Growth Opportunities
• Collaborative Culture
• Learning & Development
• Competitive Compensation
• Tech-Gear Provided

Employment Type:

• Part-time/Full-time
• Onsite

Work Schedule:

• Monday to Friday between 5:00 pm - 01:00 am (Amman time)

Compensation:

• 1% of total retail sales
• 0.5% of total distributor sales

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